Refund & Cancellation Policy
Our aim is to provide excellent customer satisfaction; therefore we have set out our terms below to help on those rare occasions when things don’t quite go to plan. If you have any questions regarding the terms of the Refund & Cancellation Policy, we’re happy to discuss matters via email on firstname.lastname@example.org. You can also give us a call on 0161 536 3465
The terms and conditions noted below explain our policy on refunds and cancellations.
What happens if I want to cancel my order?
Any orders for collection or delivery on the day, we will not be able to cancel, as we may begin preparing your order as soon as your order is confirmed. Therefore, cancellations are only possible on pre-orders for collection or delivery with 24 hours’ notice.
What happens if something is missing?
If you have received your order and something is missing, we sincerely apologise and will prioritise the correction immediately. You must call us on 0161 536 3465 as soon as the error has been noticed. Where possible we offer immediate replacements or alternatively, you can request a refund for the missing item.
We’re sorry if you have received items that are different from your order. To ensure that we can rectify the matter, please contact us as soon as you notice the error.
What happens if I am not satisfied?
We take great care to ensure that your food reaches you in excellent condition. We also pride ourselves on creating high quality meals. A refund or replacement item is always offered when you contact us immediately. If you feel like we have fallen short of our promises, we ask that you contact us on email@example.com and we shall look to make good, please include any images of how the order reached you.
What are my statutory rights?
Our Cancellation and Returns Policy does not affect your statutory rights. For more information on your UK statutory rights, please visit direct.gov.uk or contact the Government funded consumer advice service Consumer Direct on 08454 040 506.